Cancellations, Pauses
& Membership Changes
Life changes — we get it. Here's exactly how to cancel, pause, or change your membership. No runaround, no hidden hoops.
Three Things to Know
30 Days Notice — Non-Contract
Non-contract memberships can be cancelled any time with 30 days written notice via email. Billing continues through the notice period, and you're welcome to train right up to your final day.
6-Month Contract Terms
Memberships run on a 6-month contract with locked-in rates. Foundation includes a 30-day cooling off period. Contracts can be exited early on medical grounds with a GP notice — but talk to us first, because we can usually keep you moving (more below).
Pause Your Membership
Every contract includes a free 2-week pause. Need longer? Extend for just $10/week — your rate and agreement stay locked until you're ready to come back.
How to Cancel
Four steps. Usually sorted within one business day.
Email us your request
Send an email to cancellations@unboundathletic.com.au with the subject "Membership Cancellation Request". Include your full name and the date you'd like your membership to end. Cancellations must be in writing — we can't process them over the phone or in passing on the gym floor.
We confirm within 3 business days
You'll get a written confirmation with your final billing date and last training day. If you don't receive a confirmation within 3 business days, your request hasn't been processed — check in with us.
Your notice period runs
Non-contract memberships have a 30-day notice period — billing continues as normal through it, and you have full access the entire time. Contract memberships simply run to the end of their 6-month term (or talk to us about a pause or medical exit).
Done — and the door stays open
Your membership ends, billing stops, and there's nothing else to do. If you ever want to come back, we'll make it easy. No re-joining fees, no hard feelings.
Not Ready to Cancel?
Hit Pause Instead.
Most people who cancel aren't done training — they're just busy, injured, or travelling. A pause keeps your locked-in rate and your agreement exactly where it is while you sort life out.
Worth Knowing
Cooling off period
Foundation memberships include a 30-day cooling off period from your start date. Cancel within it and you'll only be charged for the time you've used.
Want to explore your options first?
Schedule not working? Budget tight? Goals changed? Reach out before you cancel — there's almost always a way to make it work, and we're happy to help you find it. Keeping you fit and healthy is the whole point.
Injured? Talk to us before you cancel
You can exit a contract on medical grounds with a notice from your GP. But here's the thing — we have onsite physios who specialise in back-to-sport and movement. Most injuries don't mean stopping; they mean training differently. We've got you, and we'll find a better way to keep you moving and healthy.
Class packs & casual passes
10-packs (Youth, Barbell Lab) and casual drop-ins aren't subscriptions — there's nothing to cancel. Packs are valid per their stated terms and are non-refundable once purchased.
Fitness Passport members
Your gym access is managed through your Fitness Passport account, not us. To cancel group classes billed by Unbound, follow the standard process on this page.
Cancellation FAQs
Want to Explore Your Options?
If something's not working — schedule, budget, goals, an injury — reach out and we'll be happy to assist. Our job is keeping you fit and healthy, and there's almost always a way to make it work.
Email the Team →